Using WhatsApp, MedView Patient Connect or a website, patients can quickly connect to your pharmacy to ask a question, seek advice and send and receive files.
A 'chat basket' appears in your pharmacy queue for selection – the patient’s dispensing history at the pharmacy is displayed assisting the pharmacist to offer suitable advice – all in real time.
Now you can contact your customers via SMS with this new optional feature of MedView Flow Chat.
Search by patient name or SMS number to initiate a Chat. Conversations with a mobile are grouped together within a Chat basket, and once completed you can easily refer back to it in their chat history .
Seamlessly view the patient’s dispense history from your pharmacy by clicking the ‘History’ tab within the Chat window.
Create up to 50 Response suggestions and assigned shortcut codes – for professional and quick responses to your service enquiries.
Patients can use MedView Chat to send an image of their paper prescription to their pharmacy for an enquiry. This shows how live chat can be used via WhatsApp.
Patients can quickly connect with their Pharmacy to seek advice or ask a question. This shows how live chat can be used via WhatsApp
MedView Chat is available in the MedView Flow Pro Subscription. SMS messages sent by your pharmacy will be charged at 8c ex GST
Connect with the digital patient and grow your pharmacy from $1 per day.
Live Chat with customers via SMS, WhatsApp or direct from their ePrescription token
Create your pharmacy's custom QR code and connect with your customers using WhatsApp
Not using MedView Flow yet? Find out more about how its great features can help your pharmacy.
Patients can choose how to connect with your pharmacy at no cost to them:
Live chat with your pharmacy can be easily accessed through the MedView Patient Connect link provided on their eRx token
Customers can conveniently connect with your Pharmacy via the free WhatsApp messenger app which has over 6 million active users
